Cookie Policy

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, remember your preferences, and provide information to website owners.

• •Similar technologies include:
• •Local storage — data stored in your browser that persists between sessions
• •Session storage — temporary data cleared when you close your browser
• •Pixel tags / web beacons — small invisible images used to track page visits and email opens
• •Fingerprinting — we do not use device fingerprinting

Essential cookies (always active) These cookies are strictly necessary for the GlassOcean platform to function. Without them, core features like authentication, session management, and security cannot operate.

• •Examples:
• •Session tokens (authentication)
• •CSRF protection tokens
• •Load balancer cookies
• •Cookie consent preferences

Analytics cookies (opt-in) These help us understand how users interact with our platform — which features are used most, where users encounter issues, and how performance can be improved.

• •Examples:
• •Page view tracking
• •Feature usage analytics
• •Error and performance monitoring
• •A/B test assignment

Marketing cookies (opt-in, disabled by default) Used to personalize content and measure the effectiveness of marketing campaigns. These are only activated with your explicit consent.

• •Examples:
• •Ad campaign attribution
• •Retargeting identifiers
• •Social media pixels

Some cookies on our platform are set by third-party services we use. We have no direct control over these cookies but require our vendors to comply with applicable privacy regulations.

• •Third-party services that may set cookies include:
• •Analytics providers (e.g., aggregated usage analytics)
• •Customer support tools (chat widget session data)
• •Payment processors (fraud prevention and session management)
• •Security services (bot detection and DDoS protection)

We do not permit third-party advertising networks to place cookies on our platform without your explicit consent.

Cookie Preferences Center You can manage your cookie preferences at any time through the Cookie Preferences Center, accessible via the link in our website footer. Essential cookies cannot be disabled as they are required for the platform to function.

• •Browser settings
• •You can also manage cookies through your browser settings. Most browsers allow you to:
• •View cookies that have been set
• •Delete individual or all cookies
• •Block all cookies or cookies from specific websites
• •Set preferences for specific websites

Please note that disabling cookies may affect your ability to use certain features of our platform.

• •Browser-specific guides:
• •Google Chrome: Settings > Privacy and Security > Cookies
• •Mozilla Firefox: Options > Privacy & Security > Cookies
• •Safari: Preferences > Privacy > Cookies
• •Microsoft Edge: Settings > Cookies and site permissions

Cookies are retained for varying periods depending on their purpose:

• •Session cookies — deleted when you close your browser
• •Authentication cookies — expire after 30 days of inactivity (or when you log out)
• •Preference cookies — retained for 12 months
• •Analytics cookies — retained for up to 24 months
• •Consent record — retained for 3 years (to demonstrate your consent was obtained)

You can delete cookies at any time via your browser settings, which will remove them regardless of their intended retention period.

• •We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by:
• •Displaying a notice on our website
• •Sending an email notification to registered users
• •Updating the "Last updated" date at the top of this policy

Your continued use of our platform after changes take effect constitutes acceptance of the updated policy.

If you have questions about our use of cookies or this policy, please contact us at [email protected].

For cookie consent management or to withdraw consent, use the Cookie Preferences Center in our website footer or email us at the address above.